Terms of Service

You must be at least twenty-one (21) years of age to use the Services at any establishment that serves alcoholic beverages. By using the Services, you represent and warrant that you are of legal drinking age in the jurisdiction in which you are placing an order.

By placing an order through the threedeep platform, you accept and agree to be bound by these Terms in their entirety. Your continued use of the Services constitutes ongoing acceptance of these Terms as they may be updated from time to time. threedeep reserves the right to modify these Terms at any time, and your continued use following any changes constitutes acceptance of such modifications.

threedeep is a technology infrastructure platform that facilitates the placement and payment of orders at participating bars, restaurants, and hospitality establishments ("Merchants"). threedeep is not a bar, restaurant, food or beverage provider, or retailer. threedeep does not sell, prepare, serve, or deliver any food, beverages, or alcoholic products. All products and services are provided exclusively by the Merchant, at prices determined exclusively by the Merchant.

threedeep does not endorse, guarantee, or assume responsibility for the quality, safety, legality, or suitability of any product or service offered by any Merchant. Your relationship with a Merchant is independent of your relationship with threedeep, and any disputes regarding the quality, preparation, or contents of food or beverages are between you and the Merchant.

threedeep is not an agent, employee, or representative of any Merchant. threedeep does not control Merchant operations, including but not limited to menu offerings, pricing, drink preparation, alcohol content, service speed, or establishment policies.

threedeep is not responsible for order fulfillment, delays in service, errors in preparation, incorrect items, or the failure of a Merchant to honor an order placed through the platform. All responsibility for the preparation, accuracy, and delivery of orders rests solely with the Merchant.

threedeep has no obligation to issue refunds, credits, or compensation for any products or services provided by Merchants. Any refund requests related to Merchant products or services must be directed to the applicable Merchant.

All payments for orders placed through the threedeep platform are processed by Stripe, a third-party payment processor. By using the Services, you agree to Stripe's Terms of Service and Privacy Policy. threedeep does not store your full credit card, debit card, or bank account information on its servers.

If you use Apple Pay, Google Pay, or any other digital wallet service to complete a transaction through the threedeep platform, you acknowledge and consent to threedeep collecting your name and associated account information as provided by the digital wallet provider. This information is used solely for order fulfillment purposes, including allowing bar staff to identify and deliver your order accurately. By using a digital wallet to transact on the platform, you expressly consent to this data collection and use.

By placing an order through the platform, you authorize threedeep and its third-party payment processor to charge your selected payment method for all orders, including any applicable taxes, fees, or gratuities. You are responsible for ensuring your payment method is valid and has sufficient funds to complete transactions.

threedeep may collect and use information including your name, device identifiers, transaction history, and order details in accordance with our Privacy Policy. You acknowledge that certain information is necessary for the proper functioning of the Services and consent to such collection. threedeep will not sell your personal information to third parties for marketing purposes.

threedeep is not responsible for the practices, policies, or failures of third-party payment processors, including Stripe, Inc. Any issues related to payment processing, including transaction errors, delays, or security incidents attributable to the payment processor, are governed by that processor's terms and policies.

threedeep may, at its sole discretion, offer promotional credits ("Bar Tab Credits") to Users. Bar Tab Credits may be applied toward qualifying orders at participating Merchants subject to any terms, conditions, or limitations specified at the time of issuance.

Bar Tab Credits have no cash value, are non-transferable, may not be combined with other offers unless expressly permitted, and may not be redeemed for cash. Bar Tab Credits may expire and are void where prohibited by law. threedeep reserves the right to modify, suspend, or terminate the Bar Tab Credits program at any time without notice. Abuse, fraud, or manipulation of Bar Tab Credits may result in forfeiture of credits and termination of your account.

If you believe a charge is incorrect, unauthorized, or if you are dissatisfied with a product or service received from a Merchant, you agree to first attempt to resolve the issue directly with the Merchant at the establishment at the time of service or within a reasonable time thereafter.

If the issue is not resolved with the Merchant, you agree to contact threedeep customer support before initiating any chargeback, dispute, or reversal with your bank, credit card issuer, or payment provider. threedeep will make good-faith efforts to investigate and resolve the dispute within a reasonable timeframe.

You agree that you will not initiate a chargeback, payment dispute, or reversal without first completing the dispute process described in Sections 5.1 and 5.2 above and providing documented proof of your interactions with both the Merchant and threedeep ("Proof of Resolution Attempt"), including written correspondence, emails, in-app support messages, or other verifiable records of communication.

If you initiate a chargeback or payment dispute without first completing the resolution process described herein, threedeep reserves the right to: (a) suspend or permanently terminate your access to the Services; (b) dispute the chargeback with your payment provider using available transaction data; (c) recover any costs, fees, or penalties incurred by threedeep as a result of the chargeback, including chargeback processing fees imposed by Stripe or the applicable card network; and (d) pursue collection of any amounts owed through all available legal remedies.

You acknowledge that unauthorized or fraudulent chargebacks cause substantial harm to Merchants and to threedeep. threedeep maintains complete transaction records — including proof of purchase, order details, timestamps, payment confirmation, and device information — and will use all available evidence to contest fraudulent or improper chargebacks.

Nothing in this section limits your rights under applicable federal, state, or local consumer protection laws, including your right to dispute unauthorized charges with your financial institution.

You acknowledge that the consumption of alcoholic beverages involves inherent risks, including but not limited to impaired judgment, impaired motor skills, health risks, intoxication, alcohol poisoning, addiction, injury, and death. You voluntarily assume all risks associated with the purchase and consumption of alcoholic beverages ordered through the threedeep platform.

You are solely responsible for your own alcohol consumption, your personal conduct, and your decision-making while under the influence of alcohol. threedeep does not monitor, control, regulate, or limit the amount of alcohol you order or consume. threedeep is not a bartender, server, or alcohol provider, and owes no duty of care to you with respect to your alcohol consumption or intoxication.

You agree to drink responsibly and in accordance with all applicable laws. You agree not to use the Services to purchase alcohol for any person under the legal drinking age. You represent that you will not operate a motor vehicle or engage in any activity requiring unimpaired judgment while intoxicated.